We have received many questions about postal delivery in times of Corona. We know that reliable mail reception is necessary to maintain smooth operations even in a difficult situation - like the one we are currently experiencing. We would be happy to share with you what measures we have taken.

The most important things in advance:

• Mail delivery is part of the critical infrastructure worth protecting. We assume that it would also be exempted in the event of a curfew. Our employees have already been provided with appropriate verification ("passes").
• Currently, all employees at CAYA are doing well. Nobody is infected and we are in a position to provide our services without disruption.

Catalogue of measures to maintain our performance:

1. All employees who are not necessary for the operational process (logistics and scan) are working from home.
2. All meetings take place exclusively as video or telephone conferences.
3. Strict hygiene regulations and provision of disinfectants for all employees in the scan centres.
4. Introduction of two separate shifts in the scan centres. If employees on one shift become infected, the other team can continue working. Between shifts, all workstations are disinfected.
5. Currently, your mail is being digitized in two scan centres in Berlin. A third scan centre is available as a backup in case one of the active scan centres should fail.
6. We are in close contact with the postal companies in order to offer you an uninterrupted service.

About CAYA: CAYA makes it possible to digitally receive and process letter mail regardless of location. This makes it easier to work remotely or in quarantine, for example.